Privacy Policy for Loxeco

Effective Date: 24/08/2024

Thank you for choosing Loxeco. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Loxeco app.

1. Information We Collect

• Personal Information: When you sign up for Loxeco, we may collect your name, email address, phone number, and payment details. If you sign up using social media accounts (Google, Facebook), we may collect information associated with those accounts.

• Delivery Personnel Information: If you register as delivery personnel, we collect additional details such as your full name, location, contact information, driver’s license, and payment information.

• Device Information: We may collect information about your device, including your IP address, operating system, and app usage statistics to improve your user experience.

2. How We Use Your Information

• To Provide and Improve Services: We use the information collected to process transactions, manage your account, and enhance your overall experience with Loxeco.

• Security and Fraud Prevention: We use your data to verify identities, prevent fraud, and ensure the security of our platform.

• Communication: We may use your contact information to send important updates, promotional offers, and respond to your inquiries or support requests.

3. Data Storage and Security

• Data Storage: Your data is securely stored on our servers. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration.

• Data Retention: We retain your personal information as long as your account is active or as needed to provide you with our services. If you choose to delete your account, certain data may be retained as required by law or for legitimate business purposes.

4. Sharing Your Information

• Third Parties: We do not share your personal information with third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating the app, processing payments, and delivering products. These service providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

• Legal Compliance: We may disclose your information if required by law, to protect our rights, or in response to lawful requests by public authorities.

5. Your Choices and Rights

• Account Information: You can access, update, or delete your personal information directly within the Loxeco app. Please note that deleting your account may affect ongoing orders, wallet balances, and return requests.

• Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email.

• Data Deletion: If you wish to delete your data, you can do so by contacting us at support@loxeco.com. Please be aware that this may affect your ability to use certain features of the app.

6. Children's Privacy

Loxeco is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@loxeco.com
Phone: 233237690080
Address: Tema Community 3, Greater Accra - Ghana